WHO WE ARE

The UAE has always been a competitive marketplace, where businesses compete for customers. Customer satisfaction is seen as a key differentiator and has become a key element of business strategy. Poor customer service affects your bottom line.

Can you afford not to use MysteryShoppers Marketing Management in the UAE?

OUR SERVICES

MysteryShoppers genuinely care about your organization and our programmes are diversified to help you improve your level of customer satisfaction, gain repeat customers in the UAE and of course help you to increase your profits.

Mystery Shopping & Survey

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Mystery Shopping

Through MysteryShoppers focused operations in the UAE and expert Mystery visitors, we ensure to provide a powerful combination of information and analysis. MysteryShoppers will recommend the actions the client should take to increase customer ratings with a clear projection showing the kind of return on investment (ROI) these actions could deliver in the UAE market.

  • Mystery Shopping
  • Video Mystery Shopping
  • Telephone Mystery Shopping
  • Competition Mystery Shopping
  • Retail Mystery Shopping

Survey

Mystery Shoppers work with a wide range of businesses and government organizations in the UAE providing high quality accurate data to support their decision making.

  • Exit Surveys
  • Online Satisfaction Surveys
  • Telephone Satisfaction Surveys
  • Phone Interviews
  • Written Questionnaires

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Channel Management

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Field Management

MysteryShoppers manage projects from start to finish from securing facility holds to validating the final invoice. MysteryShoppers bring together a team of operationally experienced professionals with alliance and channel sales, marketing and training experience.

Promoter Management

Promoter management involves the presentation of products to potential customers using effective displays, the right communication skills and point of sale material in order to encourage initial or repeat purchase. MysteryShoppers experienced management teams will identify key locations within retail outlets and create a visual presence in store allowing your brand to stand out against its competitors in the UAE.

An effective category management strategy, together with merchandising planograms further enable our teams to ensure that your products are within easy reach of your customers at the right moment in their shopping journey.Our professional analysis team and reporting software tools will help track Stock Reports, On Shelf Availability Reports & Competitor Reports.


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Retail & Customer Loyalty Program

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Retail & Customer Loyalty Program

MysteryShoppers manage projects from start to finish from securing facility holds to validating the final invoice. MysteryShoppers bring together a team of operationally experienced professionals with alliance and channel sales, marketing and training experience.

Our diverse team of loyalty enthusiasts are passionate and dedicated to the day-to-day management and long-term success of your loyalty program. MysteryShoppers deliver quantifiable ROI and real customer experience to increase customer retention.

MysteryShoppers team ensures a simple yet effective tailored made loyalty program to convert customers into fans.

There are various types of loyalty programs we provide including:

  • Point Collection – Earn points per Dirham spent
  • Buy A get 1 free – Buy a specified number of items and get one free
  • Action-Based – Purchase a product a specified number of times to earn a reward
  • Referral Programs – Earn points for referring new customers

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Events & Promotions

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Retail & Customer Loyalty Program

MysteryShoppers specialized promotions department specifically focuses on providing clients with promoters, hostesses and models for marketing campaigns, events, exhibitions and fashion shows based across the UAE.

MysteryShoppers provide complete services covering all aspects that include: selection, casting, training, supervision and reporting. Our extensive database of promoters/ushers and hostesses cover all ethnicities and a variety of budgets to suit your requirement.

MysteryShoppers expertise as follows:

  • Temporary Staffing
  • Promoters
  • Hostesses & Models
  • Corporate Events
  • Road Shows
  • Trade Promotions
  • Sampling Programs
  • Fashion Show
  • Club Nights
  • Product Launches
  • Exhibition Stands

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